Terms of Treatment & Fees

I consent to treatment at The Schoeman Clinic and understand that I may be prescribed both licensed and unlicensed medications, including compounded medications, where my doctor considers this clinically appropriate. Any medication prescribed by the clinic’s doctors is for my personal use only.

I understand that I am asked to hold at least one appointment with the clinic each year. Unless my doctor advises otherwise, I consent to routine monitoring, scans or blood tests relevant to my treatment. It remains my responsibility to keep up to date with relevant age- and sex-appropriate screenings (for example those recommended by the NHS), unless I have been referred for them by the clinic.

I remain responsible for paying all fees and expenses for the services I receive, including consultations and any other services provided. Fees vary by appointment type and a current list is available on request. For new patients, full payment is required at the time of booking; a refund is issued if the appointment is cancelled at least two working days in advance. For all other appointments, payment is required three days before the appointment. Insurance companies do not typically cover hormonal or menopausal conditions.

Following a consultation we typically respond to up to two brief emails. If a matter is more complex, we will usually arrange a short, payable follow-up video appointment.

How we collect, use and protect your personal and health information is set out in full in our Privacy Notice. You can access or amend your information, and change or withdraw your consent, at any time.

The Schoeman Clinic operates a zero-tolerance policy towards rudeness or any form of abuse directed at our staff. We may decline or end our services where this policy is not respected.

By ticking “I have read and agree to the Terms of Treatment & Fees” on the registration form, you confirm that you have read, understood and accept these terms, including the cost arrangements above.